Several factors contribute to the rising costs of water treatment bills including but not limited to:

• The use of downspouts – Learn how to remove your downspout.
• The use of garbage disposals
• Improperly disposing of grease and oil – Learn about F.O.G.
• Flushing feminine hygiene products, wipes, paper towels, diapers and other trash down the toilet – Learn about fatbergs.
• Excessive use of laundry soaps
• and more

To learn how you can help keep water treatment bills from rising, check out these articles.

Failure to receive a bill does not waive charges or penalties against a customer’s account. EORWA is not responsible for mail delivery. Customers in Martins Ferry should receive bills on the 1^st of the month, customers in Bridgeport and Brookside should receive their bills on the 10^th of the month, and Bellaire customers should receive their bills on the 20^th of the month. A bill is not issued if there is a credit balance on the account. If you do not receive your bill on the respective issue dates, you may call the office for your balance at 740-676-5911. 

All consumption is reported to EORWA by the water department from the village or city you reside. If there is a discrepancy with the consumption, you need to contact your water department. In order to facilitate a possible adjustment EORWA would need to be notified by the water department.  EORWA will review and  make a determination if an adjustment is warranted. EORWA bills (1) month behind the water department bills. The consumption is reported on the Bridgeport, Brookside and a few Bellaire accounts (ones serviced by Belmont County) by the water provider and are divided by 3 by EORWA, and billed evenly over a three-month period. EOWA receives these reads quarterly.

If you sell or move from your house, you must contact EORWA to report the change. A minimum bill will still be issued, even if there is no water usage. All unpaid balances follow the service address for payment and is the property owner’s responsibility for payment. 

EORWA places liens on properties in October each year for accounts 90 days or more past due. Once a lien is placed, the amount is removed from the account at EORWA, and placed on the tax bill for the property serviced. Those amounts are processed and come out on the January tax bill of the following year. For example, if a lien is placed on your account in October 2020, the amount will appear on the January 2021 tax bill. All unpaid balances follow the service address for payment and is the property owner’s responsibility for payment.