FAQ

FAQ

Several factors contribute to the rising costs of water treatment bills including but not limited to:

To learn how you can help keep water treatment bills from rising, check out these articles.

Failure to receive a bill does not waive charges or penalties against a customer’s account. EORWA is not responsible for mail delivery. Customers in Martins Ferry should receive bills on the 1st of the month, customers in Bridgeport and Brookside should receive their bills on the 10th of the month, and Bellaire customers should receive their bills on the 20th of the month. A bill is not issued if there is a credit balance on the account. If you do not receive your bill on the respective issue dates, you may call the office for your balance at 740-676-5911. 

All consumption is reported to us by the water department from the village or city you reside. If there is a discrepancy with the consumption, you would need to contact your water department. If there is a change made, EORWA would need notified by the water department. In addition, EORWA bills (1) month behind what the water department bills. The consumption that is reported on the Bridgeport, Brookside and a few Bellaire accounts (ones serviced by Belmont County) is divided by 3, and billed evenly over a three month period, since those reads come to EORWA quarterly. 

If you sell or move from your house, you must contact EORWA to report the change. A minimum bill will still be issued, even if there is no water usage. All unpaid balances follow the service address for payment and is the property owner’s responsibility for payment. 

EORWA places liens on properties in May and October each year for accounts that are 90 days or more past due. Once a lien is placed, the amount is removed from the account at EORWA, and placed on the tax bill for the property serviced. Those amounts are processed and come out on the January tax bill of the following year. For example, if a lien is placed on your account in May 2018 or October 2018, the amount will appear on the January 2019 tax bill. All unpaid balances follow the service address for payment and is the property owner’s responsibility for payment.